We cannot do the following
- consider concerns about professionals not registered with us;
- consider concerns about organisations (we only deal with concerns about individuals)
- get involved in clinical care or social care arrangements;
- change decisions made by other organisations;
- deal with customer service or consumer issues;
- get involved with matters which should be decided by a court, including dissatisfaction with evidence given by a professional in court;
- get a registered professional or organisation to make changes to a report;
- arrange refunds or compensation;
- fine a professional;
- give legal advice; or
- make a professional apologise.
Page updated on: 04/09/2018