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The HCPC will be closed from 5pm on 17 April 2025, reopening 22 April 2025. Email inboxes and phones are not being monitored. More information

What we cannot investigate

We cannot do the following:

  • consider concerns about professionals not registered with us;
  • consider concerns about organisations (we only deal with concerns about individuals)
  • get involved in clinical care or social care arrangements;
  • change decisions made by other organisations;
  • deal with customer service or consumer issues;
  • get involved with matters which should be decided by a court, including dissatisfaction with evidence given by a professional in court;
  • get a registered professional or organisation to make changes to a report;
  • arrange refunds or compensation;
  • fine a professional;
  • give legal advice; or
  • make a professional apologise.
Page updated on: 20/01/2025
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