Guidance on creating, accessing and managing your online account
- Existing registrants can access their online account via the 'My account' link.
- New applicants can create and manage their application for registration here.
'How to' guides for existing registrants
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This is a one-time step for those who have not yet logged into their online account.
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We use multi-factor authentication (MFA) to help protect your HCPC online account.
We offer two methods of MFA when setting up and logging into your online account or when making an application online. These are:- Via an authenticator app; or
- Via email.
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Information and guidance on how you can manage and update your personal details
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You need to renew your registration every two years by making your professional declaration and paying a fee
We send email and SMS reminders when it's time for you to renew. However, you can renew using your online account at any time during your renewal window -
If you are selected for a CPD audit, you will be able to submit your audit information within your online account.
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Voluntary de-registration will be automatic as long as you are not undergoing any fitness to practice processes.
Please ensure that you update your personal details on the portal so that they are current, as we may use these details to contact you if you are due a refund.- Log into your online account
- Click on the green 'deregistration' banner
- Complete the fields within this section, confirm against the relevant declaration tick boxes
- Press 'submit'
We will notify you once your deregistration request has been processed.
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The confirmation is a single page PDF document which contains your personal details, registration status and any practice restrictions in place on the date of issue.
This is also known as a certificate of current professional status (CCPS) or letter of good standing. You may require this if you're applying for a job or registration in a country outside the UK.
Getting started with your online account
If you’re logging in for the first time, you’ll need to activate your account and set up a multi-factor authentication (MFA) option. This helps keep your information safe.
What is multi-factor authentication (MFA)?
MFA is widely recognised as one of the most effective ways to protect data and accounts from unauthorised access.
It adds a layer of security to online services by requiring users to enter more information than just a password.
We strongly recommend using an authenticator app (such as the Microsoft Authenticator app) when using MFA, this is the most secure method and can be downloaded to your smartphone.
Web browser compatibility
To protect your data and provide the best experience, your online account works only on modern browsers:
- Microsoft Edge
- Google Chrome
- Mozilla Firefox
- Safari (version 10 and above)
Older browsers, such as Internet Explorer or outdated versions of Safari, are not supported and may cause errors. For security and functionality, always keep your browser updated to the latest version.
Equality and Diversity Information (EDI)
Your online account includes a section where you can record your equality and diversity information. Sharing this data is optional, but it helps us better understand and improve the services we provide.
