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Customer service policy

View our policy for customer service in this section

The standards of proficiency for chiropodists / podiatrists

The standards of proficiency that chiropodists / podiatrists must meet in order to join, and remain on, the HCPC Register. 

The standards of proficiency for dietitians

The standards of proficiency that dietitians must meet in order to join, and remain on, the HCPC Register. 

The standards of proficiency for hearing aid dispensers

The standards of proficiency that hearing aid dispensers must meet in order to join, and remain on, the HCPC Register. 

Standards of education and training

The Standards of education and training are the standards against which we assess education and training programmes

The standards of proficiency for biomedical scientists

The standards of proficiency that biomedical scientists must meet in order to join, and remain on, the HCPC Register. 

Standards of conduct, performance and ethics

The ethical framework within which our registrants must work

Standards of continuing professional development

Our expectations around demonstrating continuing learning and development

Level of supervision

Case study: Ameena is a registered Band 7 Physiotherapist at an NHS Trust. Ameena has recently been asked by her employer to supervise Marianne, who has recently qualified as a Band 5 physiotherapist.

Remote supervision

Case study: Raff is a hearing aid dispenser working in independent practice. He has just started running his own business as a sole practitioner in a remote location in the Scottish Highlands.

Orthoptist CPD audit (2021)

A total of 34 orthoptists were asked to present their CPD profile for the previous 2019-2021 renewal cycle.

Prosthetist/orthotist CPD audit (2019)

A total of 28 prosthetists/orthotists were asked to present their CPD profile for the previous 2017-2019 renewal cycle. 

Clinical scientist CPD audit (2019)

A total of 156 clinical scientists were asked to present their CPD profile for the previous 2017-2019 renewal cycle. 

Operating department practitioner CPD audit (2020)

A total of 363 operating department practitioners were asked to present their CPD profile for the previous 2018-2020 renewal cycle. 

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