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Our Freedom of information compliance statistics are published on a quarterly basis

Being open and honest when things go wrong.

Panel Members consider information and evidence presented to them to reach well-reasoned and fair decisions on registrants’ fitness to practise cases

Registration assessors assess applications from health professionals who are eligible to apply via the international, EMR or grandparenting application routes

Visitors assess education and training programmes to make a recommendation about whether they meet our standards

It is important that you get the service user’s permission, or ‘consent’, before you share or disclose their information or use it for reasons which are not related to the care or services you provide for them

You need to take all reasonable steps to protect information about service users. By ‘reasonable steps’, we mean that you need to take sensible, practical measures to make sure that you keep the information safe.

Information about a service user can be ‘identifiable’ or ‘anonymised’, by identifiable information we mean any information you hold about a service user that could identify them, you must treat this information as confidential

Confidentiality means protecting personal information, this information might include details of a service user’s lifestyle, family, health or care needs which they want to be kept private

You should keep the following principles in mind when handling information

Case study: Carl is a podiatrist working in independent practise. He is a sole practitioner and has run his business for 10 years

We want to exhibit empathy in all our interactions, demonstrate fairness in all that we do, and cultivate professionalism through a supportive, transparent and collaborative approach

More information about the Council apprenticeship scheme including profiles of current HCPC Council Apprentices.

Case study: Kathy is an occupational therapist, working in the NHS, and has recently trained as a best interests assessor