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This research aims to examine available evidence regarding the use and impact of service user feedback tools in healthcare, and explore the views of people within relevant professional bodies.

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The HCPC Professional Liaison Service was established in 2020 following a decision to invest in more upstream regulation. Upstream regulation describes an approach to regulation that is focussed on prevention, partnership and support.

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Professional bodies typically promote the profession, represent their members and provide curriculum frameworks, training and CPD.

Professional bodies typically promote the profession, represent their members and provide curriculum frameworks, training and CPD.

Professional bodies typically promote the profession, represent their members and provide curriculum frameworks, training and CPD.