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Sometimes, you may be asked for information directly under the law – for example, if a court has ordered you to disclose the information

In most cases, you will need to make sure you have consent from the service user before you disclose or share any identifiable information

It is important that you get the service user’s permission, or ‘consent’, before you share or disclose their information or use it for reasons which are not related to the care or services you provide for them

You need to take all reasonable steps to protect information about service users. By ‘reasonable steps’, we mean that you need to take sensible, practical measures to make sure that you keep the information safe.

Information about a service user can be ‘identifiable’ or ‘anonymised’, by identifiable information we mean any information you hold about a service user that could identify them, you must treat this information as confidential

Confidentiality means protecting personal information, this information might include details of a service user’s lifestyle, family, health or care needs which they want to be kept private

You should keep the following principles in mind when handling information

Case study: Carl is a podiatrist working in independent practise. He is a sole practitioner and has run his business for 10 years

We want to exhibit empathy in all our interactions, demonstrate fairness in all that we do, and cultivate professionalism through a supportive, transparent and collaborative approach

What our standards say on scope of practice

Advice on how to work out what your current scope of practice is

Find out what rights your profession has and how these are changed

Controlled drugs are subject to additional legal controls as they carry a higher risk of being misused or causing harm

Specific guidance relating to key areas, such as scope of practice, vaccine administration and specific roles

Learn what we mean by 'supervision' and how you can apply this in your practice